In this post, we will go over how to request an Alabama EBT card replacement and the steps to take if your Alabama food stamps or Family Assistance card is lost, stolen, or not working. We also cover how long your replacement card will take to arrive and if you can track your EBT card in the mail.
However, first, we will explain what to do immediately you find out your EBT card is lost, stolen, or damaged.
Furthermore, we will review the steps to get a replacement.
This will include what to do when you call customer service and do not know your card number.
Afterward, we will answer the most frequently asked questions about Alabama EBT.
If you need help submitting a request for a replacement Alabama EBT card, continue reading and follow the instructions below.
This post will cover:
- What is Alabama EBT?
- Alabama EBT Replacement Instructions
- Alabama EBT Card FAQs
What is Alabama EBT?
Before we begin our instructions on how to replace the Alabama EBT card, we’re going to review what the card is used for.
An EBT (electronic benefits transfer) card is a plastic card that acts like a debit card that is used to distribute public assistance benefits.
The Alabama EBT Card is used for the delivery of benefits such as Alabama Food Assistance (SNAP benefits) and Alabama Family Assistance benefits.
Once you are approved for food stamps or one of the programs listed above, you will receive your benefits each month on Alabama EBT Card.
The card is issued by the Alabama Department of Human Resources (DHR) to distribute government assistance benefits to recipients.
Benefits can be redeemed directly from your EBT card at an ATM, an eligible store, or online.
Your EBT card can be used just like a standard plastic, debit card.
When you receive your card, you are instructed to activate it and register your 4-digit security PIN.
If for whatever reason, your EBT card has been lost, stolen, or is no longer working, immediately follow the steps highlighted below.
This is to protect the monetary benefits on your card if it has been compromised.
Alabama EBT Replacement Instructions
Follow the steps listed below to replace your Alabama Food Stamps and Family Assistance card.
Contact Alabama EBT Card Customer Service
If your Alabama EBT card is lost or stolen, the first thing you want to do is contact customer service to report the issue.
Upon reaching customer service, they will deactivate your EBT card. This means that you will no longer have access to your benefits until your replacement card arrives.
To contact Alabama EBT Card Customer Service use the contact information below.
Alabama EBT Card Customer Service Phone Number
You can call 24 hours a day/ 7 days a week
Next, wait through the card number prompts without entering your EBT card number and you will hear a prompt to report your card as missing, lost, or stolen.
If your EBT card is damaged and it does not work (cannot be read) at retail or ATM locations, you should request a replacement EBT card as soon as possible.
Verify your Identity
Upon contacting the Alabama EBT card customer service, you will be required to verify your identity by providing a few pieces of personal information. They may also ask you to answer security questions as additional verification.
This is in an effort to confirm that you are indeed who you say you are. This process is used to protect you and your EBT card account.
Alabama EBT card customer service may ask you to provide the following pieces of personal information:
- Social Security Number (SSN)
- Date of Birth
- Phone Number
- Mailing Address
Please keep in mind that you need to provide the phone number and mailing address listed on your Alabama EBT card account.
Deactivate EBT Card
Once you have successfully verified your identity with the Alabama EBT Card Customer Service member, they will begin the process to deactivate your EBT card.
As mentioned above, once your card is deemed as lost, stolen, or not working, EBT Card Customer Service will deactivate your EBT card.
This means that you will not have access to redeem your benefits until your replacement EBT is received.
After your card is successfully deactivated, the Customer Service member will submit a request for a replacement EBT card.
At this time, you will also be asked to confirm the mailing address that you would like your replacement EBT card sent to.
Track my EBT Card in the Mail
After Customer Service has submitted your replacement EBT card request, please wait 4-9 business days for your replacement EBT card to arrive.
Your new EBT card will arrive in the mail via the United States Postal Service (USPS). When you receive your replacement EBT card, your card will be ready to use.
You will not have to register a new PIN for your replacement card. Your existing EBT PIN is transferred to your replacement EBT card.
If you would like to change your replacement EBT card PIN, please contact the Alabama EBT Card Customer Service again.
If you do not receive your replacement EBT card in the mail within the 4-9 business day time frame, contact Customer Service.
They will be able to track your EBT card in the mail and let you know when it is expected to arrive.
Congratulations! You have now successfully completed the steps to receive your Alabama EBT card replacement!
Alabama EBT Card FAQs
Here are the most frequently asked questions about the Alabama SNAP EBT and Family Assistance card.
Can my Alabama EBT Card be replaced the same day?
Unfortunately, No. After you submit your replacement request, it takes 4-9 business days for your replacement EBT card to arrive.
Your new EBT card will arrive in the mail via the United States Postal Service (USPS).
When you receive your replacement EBT card, your card will be ready to use.
If you need to track your replacement EBT card in the mail, call customer service at 1-800-997-8888 for help.
What if I forget my EBT PIN or want to change my PIN?
If you forget your Alabama EBT PIN to access your account, or if you want to change the PIN for other reasons, there are two ways this can be done.
First, you can go to a designated local county public assistance office that has PIN selection equipment and select another PIN.
In addition, you can call the EBT Card toll-free customer service telephone number at 1-800-997-8888 to select another PIN over the telephone.
Either way, you will need to provide identifying information.
When your PIN is changed, you will continue using your current EBT card; a new card will not be provided unless you request a new card.
What Grocery Stores Accept Alabama EBT for Delivery?
As of March 2020, you can use your Alabama EBT card to make purchases online.
You can purchase groceries online for home delivery using your Alabama EBT card at Walmart and Amazon as the tweet below from Amazon shows.
We’re committed to making food accessible through online shopping, especially as millions are being encouraged to #StayHome. As part of our partnership w/ @USDA, we’re pleased to announce we’ve expanded the SNAP Online Pilot to Alabama. We look forward to adding more states soon.— Amazon Public Policy (@amazon_policy) March 30, 2020
Furthermore, groceries can also be purchased online for pick up at participating Wright’s Market.
Also, you can use your EBT card at Aldi stores through the grocery shopping App – Instacart. For further instructions, click here.
Does Instacart Accept Alabama EBT?
Instacart accepts EBT for same-day delivery and pickup at participating retailers.
Aldi shoppers can place online orders via Instacart and enter EBT-card information at checkout for items covered under the list of eligible food stamps items.
Furthermore, a credit or debit card must be used for non-eligible costs, including delivery and service fees, taxes, tips, and bottle deposit fees in some states.
What Restaurants accept EBT in Alabama?Since 1977, the Restaurant Meals Program has been an important part of the food stamps program.
P-EBT provides food assistance to Floridians with children who are eligible for free or reduced-price school meals but whose school is closed due to the COVID-19 pandemic.
To be eligible for the free and reduced-price school meals program, one of the following situations must apply to a household:
- Households that participate in the SNAP or food stamps program and have a child receiving a free or reduced-price school meal as a participant in the National School Lunch Program (NSLP)
- Students who attend a community eligible school as defined by the Community Eligibility Provision of the NSLP but are not otherwise income-eligible for free or reduced-price school meals
- The parent applied and was approved with the school district for the child to receive free and reduced-price school meals.
Moreover, children may continue to access meals distributed by local school districts while receiving P-EBT benefits.
Furthermore, there is no application for the P-EBT benefit.
Students that are eligible are already on file with the Alabama State Department of Education (ALSDE).
The DHR is utilizing the ALSDE data to identify eligible households for the benefit.
How is Alabama P-EBT Benefits Distributed?Nearly $55 million in benefits, helping more than 208,000 eligible children in Alabama, became available on Sunday, May 3rd, 2020.
How much will my Child get in Alabama P-EBT benefits?
Your child will receive a one-time benefit of $5.70 per day.
You will be eligible for this amount as long as your child was getting free or reduced-price meals before school closures on March 16, 2020.
Additionally, a pro-rated amount will be issued if the child became eligible for free or reduced-price meals after March 16.
Furthermore, eligible households will receive benefits retroactively for the months of March, April, and May of 2020.
How often will I receive Alabama P-EBT?
The first round of Alabama P-EBT benefits was issued as follows:
March 2020: $68.40 per child
April 2020: $125.40 per child
May 2020: $119.70 per child
These payments were based on a family’s eligibility for free and reduced-price meals.
We recently moved. Where do we update our address to receive P-EBT?
To update the mailing address on file to receive your P-EBT benefit for your child, please call 1- 888-356-3281.
How do I know I received the right amount?
Please refer to the chart below for benefits amounts for each eligible child:
|Free and Reduced-Price School Meal Program Eligibility Date
|P-EBT Benefit Amount
Please call 1-833-311-0321 if you have questions about your benefit amount.
How do I request a replacement Alabama P-EBT card?
First, if you have received a P-EBT card and need to replace it, you should call 1-800-997-8888.
Press “Option 1” for English.
Next, press “Option 4” to report your P-EBT card as lost, stolen, damaged.
What Can I do if my eligible child did not get Alabama P-EBT Benefit?
If you believe your child meets the Alabama P-EBT eligibility requirements outlined above and did not receive benefits, here’s what you can do:
First, it is important to note that the Alabama P-EBT program is a multi-phase project that is expected to take several weeks/months to complete.
However, after May 31st, 2020, households who did not receive P-EBT should do the following:
Contact DHR P-EBT Customer Service at 1-800-410-5827 or email DHR with inquiries at PEBT@dhr.alabama.gov.
Alabama Card Replacement Summary
Here’s the bottom line:
If you have an Alabama SNAP or Family Assistance EBT card and need a replacement, here’s what you need to do:
First, call the Alabama EBT Card customer service right away at 1-800-997-8888.
Then, wait through the card number prompts without entering your EBT card number and you will hear a prompt to report your card as missing, lost, or stolen.
Next, you will be connected to a customer service agent that will help you request a replacement card.
Please wait 4-9 business days for your replacement EBT card to arrive.
However, if your replacement card does not arrive within 4-9 days, call customer service again for a status update.
In addition, if you need tracking for your replacement card, call customer service for the latest information.
Finally, check out the Alabama EBT Card FAQs we have provided above.
These are the most frequently asked questions from our viewers and include updates on P-EBT.
Also, we have added how you can sign up for the Amazon prime EBT Discount for $5.99.
In conclusion, we hope this article on Alabama EBT Card Replacement was helpful.
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Also, if you have additional questions about the Alabama EBT for food stamps, please leave those in the comments section below. We are here to help you!