"Colorado EBT Customer Service"

In this post, we will provide the Colorado EBT Phone Number to call for help with your SNAP or Temporary/Cash Assistance (TANF) EBT card. However, before you call the Colorado EBT Helpline, scroll below to see if the question you are calling about is already answered here.

"Colorado EBT Phone Number"

This post will cover:

  • What is Colorado EBT?
  • Colorado EBT Phone Number
  • Before you call the Colorado EBT Phone Number (Colorado EBT Card FAQs)

What is Colorado EBT?

The Colorado EBT Card is used for the delivery of benefits such as Colorado Food Assistance (SNAP benefits) and Family Assistance (FA) benefits.

Once you are approved for food stamps or family assistance, you will receive your benefits each month on a Colorado EBT Card.

"Colorado EBT Card"

Colorado EBT Phone Number

If you have an issue with your Colorado EBT card, see the contact number below:

The number to call is 1-888-328-2656

Representatives are available between 8:00 am – 7:00 pm., Monday through Friday.

However, hold times have been reported to be very long, as many people are calling the Colorado Department of Human Services (CDHS) to inquire about EBT benefits, especially during the pandemic.

To save you time and frustration, we have provided answers below to the most common reasons people call the Colorado EBT Phone Number.

Scroll down to see if your question is answered below.

Before you call the Colorado EBT Phone Number

As we mentioned above, the Colorado EBT Phone lines are flooded with phone calls from people trying to get details about P-EBT benefits for their kids.

Therefore, hold times are long when you call the phone number.

We have answered the top questions people call the Colorado EBT Phone Number for.

Scroll down below to see if your question has been answered below.

How do I check my Colorado EBT Card Balance?

There are four ways you can check the balance of your Colorado EBT card.

You can log in online and check the balance on your card.

If you are a new user of the Colorado EBT Card site, you must create a User ID and select a password.

If you are an existing user, visit the Colorado ebtEDGE website and type your User ID and Password into the box provided to log in to your account.

Once logged in, you can check your card balance, transaction history and set up alerts.

Also, you call the Colorado EBT Customer Service number (1-888-328-2656) on the back of your card.

Additionally, you can check your EBT card balance at an ATM or Point of Sale (POS) machine.

Lastly, you can also check your Colorado EBT Card balance by viewing your last transaction receipt.

How do I get a replacement Colorado EBT Card?

Here’s how to replace a lost or stolen Colorado EBT Card:

First, If you suspect or know:

  • That your Colorado EBT card or card number has been lost or stolen;
  • That someone not authorized by you has gained access to your EBT card or card number and PIN;
  • or, That someone has gained information about your identity that may result in your benefits being stolen.

If any of the above is true, follow these two (2) steps:

Step 1

First, you must immediately contact EBT Customer Service (1-888-328-2656) to report your EBT card lost or stolen.

Only by first contacting EBT Customer Service to deactivate your EBT card can you protect yourself against potential benefit theft.

When you call, the EBT Customer Service will deactivate your card so that no one else can use it.

You can also request a new replacement card to be mailed to you at this time.

Step 2

If you did not request a replacement card when you called EBT Customer Service to report your card lost, stolen, or damaged,
contact your Colorado EBT caseworker and request one.

Also, It is recommended that you select a new PIN for your new card at your local Colorado Department of Human Services (CDHS) office.

What Grocery Stores Accept Colorado EBT Online for Delivery?

Currently, both Walmart and Amazon, accept online purchasing with Colorado EBT statewide.

More retailers are set to be added soon for online shopping.

Be sure to check this page for future updates.

When will I receive my Colorado EBT benefits?

The schedule below is for Colorado’s Food Stamps and Cash Benefits programs.

Be sure to locate the schedule appropriate for the benefits you are receiving.

Food Stamps Benefits are deposited from the 1st to the 10th of every month.

Cash Benefits are deposited from the 1st to the 3rd of every month.

When your benefit is deposited depends on the last digit of your Social Security Number. Here is the schedule according to the two programs:

Food Stamps
If your Social Security Number ends inBenefits are deposited on the
11st of the month
22nd of the month
33rd of the month
44th of the month
55th of the month
66th of the month
77th of the month
88th of the month
99th of the month
010th of the month
Cash Benefits
If your Social Security Number ends inBenefits are deposited on the
7, 8, 9, or 01st of the month
4, 5, or 62nd of the month
1, 2, or 33rd of the month

How do I get an EBT card in Colorado?

There are 3 ways you can apply for SNAP EBT benefits in Colorado.

Option 1 – Apply online

You can apply online through the Colorado PEAK account (as shown in the image below). If you have an account, you can log in or create your PEAK Account. Click here to be taken to the website.

Option 2 – Apply at CDHS Office Near You

You can apply in person at the Colorado Department of Human Resources (CDHS) office near you. Click here to locate a CDHS office.

Option 3 – Download Colorado Food Stamps Application

You can download an application, complete it, and mail it to your county CDHS office or submit it in person.

Can I use my Colorado EBT card in another state?

Yes. You can use your Colorado EBT card in any authorized retail location in the U.S. that displays the EBT or Quest logo.

Wyoming uses a different EBT card, called Smartcards.

If you need to use your EBT card in Wyoming, do so at the larger chain stores that have their own equipment to process both types of EBT cards.

What can I purchase with my Colorado EBT Card?

You can use your Colorado EBT card to purchase foods for the household to eat, such as:

  • breads and cereals;
  • fruits and vegetables;
  • meats, fish, and poultry; and
  • dairy products
  • Seeds and plants which produce food for the household to eat

However, you cannot use your Colorado EBT card to purchase the following items:

  • Beer, wine, liquor, cigarettes, or tobacco
  • pet foods;
  • soaps, paper products;
  • household supplies;
  • vitamins and medicines; and
  • food to be eaten in the store or hot foods
  • other non-food items

Colorado EBT Phone Number Summary

We hope this post on Colorado EBT Card Login and Balance was helpful to you.

If you have any additional questions about your Colorado EBT, P-EBT, or Colorado Food Stamps, please leave those in the comments section below.

Also, be sure to check out our other articles about EBT, including:

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