How to Request a Florida EBT Card Replacement

In this post, we will go over how to request a Florida EBT card replacement and the steps to take if your Florida food stamps or cash card is lost, stolen, or not working. We also cover how long your replacement card will take to arrive and if you can track your EBT card in the mail.

However, first, we will explain what to do immediately you find out your EBT card is lost, stolen, or damaged.

Furthermore, we will review the steps to get a replacement.

This will include what to do when you call customer service and do not know your card number.

Afterward, we will answer the most frequently asked questions about Florida EBT.

If you need help submitting a request for a replacement Florida EBT card, continue reading and follow the instructions below.

This post will cover:

What is Florida EBT?
Florida EBT Replacement Instructions
Florida EBT Card FAQs

What is Florida EBT?

Before we begin our instructions on how to replace the Florida EBT card, we’re going to review what the card is used for.

An EBT (electronic benefits transfer) card is a plastic card that acts like a debit card that is used to distribute public assistance benefits.

The Florida EBT Card also called the Florida ACCESS EBT card is used for the delivery of benefits such as Florida Food Assistance (SNAP benefits) and Florida Temporary Cash Assistance program (TCA).

Once you are approved for food stamps or one of the programs listed above, you will receive your benefits each month on a Florida EBT Card.

The card is issued by the Florida Department of Children and Families (DCF) to distribute government assistance benefits to recipients.

Benefits can be redeemed directly from your EBT card at an ATM, an eligible store, or online.

Your EBT card can be used just like a standard plastic, debit card.

When you receive your card, you are instructed to activate it and register your 4-digit security PIN.

If for whatever reason, your EBT card has been lost, stolen, or is no longer working, immediately follow the steps highlighted below.

This is to protect the monetary benefits on your card if it has been compromised.

Florida EBT Replacement Instructions

Follow the steps listed below to replace your Florida Food Stamps and Cash Assistance card.

Step 1

Contact Florida EBT Card Customer Service

If your Florida EBT card is lost or stolen, the first thing you want to do is contact customer service to report the issue.

Upon reaching customer service, they will deactivate your EBT card. This means that you will no longer have access to your benefits until your replacement card arrives.

To contact Florida EBT Card Customer Service use the contact information below.

Florida EBT Card Customer Service Phone Number

1-888-356-3281

You can call 24 hours a day/ 7 days a week

Next, wait through the card number prompts without entering your EBT card number and you will hear a prompt to report your card as missing, lost, or stolen.

If your EBT card is damaged and it does not work (cannot be read) at retail or ATM locations, you should request a replacement EBT card as soon as possible.

Step 2

Verify your Identity

Upon contacting the Florida EBT card customer service, you will be required to verify your identity by providing a few pieces of personal information. They may also ask you to answer security questions as additional verification.

This is in an effort to confirm that you are indeed who you say you are. This process is used to protect you and your EBT card account.

Florida EBT card customer service may ask you to provide the following pieces of personal information:

Social Security Number (SSN)
Date of Birth
Phone Number
Mailing Address

Please keep in mind that you need to provide the phone number and mailing address listed on your Florida EBT card account.

Step 3

Deactivate EBT Card

Once you have successfully verified your identity with the Florida EBT Card Customer Service member, they will begin the process to deactivate your EBT card.

As mentioned above, once your card is deemed as lost, stolen, or not working, EBT Card Customer Service will deactivate your EBT card.

This means that you will not have access to redeem your benefits until your replacement EBT is received.

After your card is successfully deactivated, the Customer Service member will submit a request for a replacement EBT card.

At this time, you will also be asked to confirm the mailing address that you would like your replacement EBT card sent to.

Step 4

Track my EBT Card in the Mail

After Customer Service has submitted your replacement EBT card request, please wait 4-9 business days for your replacement EBT card to arrive.

Your new EBT card will arrive in the mail via the United States Postal Service (USPS). When you receive your replacement EBT card, your card will be ready to use.

You will not have to register a new PIN for your replacement card. Your existing EBT PIN is transferred to your replacement EBT card.

If you would like to change your replacement EBT card PIN, please contact the Florida EBT Card Customer Service again.

If you do not receive your replacement EBT card in the mail within the 4-9 business day time frame, contact Customer Service.

They will be able to track your EBT card in the mail and let you know when it is expected to arrive.

Congratulations! You have now successfully completed the steps to receive your Florida EBT card replacement!

Florida EBT Card FAQs

Here are the most frequently asked questions about the Florida SNAP EBT and Cash Assistance card.

Can my Florida EBT Card be replaced the same day?

Unfortunately, No. After you submit your replacement request, it takes 4-9 business days for your replacement EBT card to arrive.

Your new EBT card will arrive in the mail via the United States Postal Service (USPS). When you receive your replacement EBT card, your card will be ready to use.

What if I forget my EBT PIN or want to change my PIN?

If you forget your Florida EBT PIN to access your account, or if you want to change the PIN for other reasons, there are two ways this can be done.

First, you can go to a designated local county public assistance office that has PIN selection equipment and select another PIN.

In addition, you can call the EBT Card toll-free customer service telephone number at 1-888-356-3281 to select another PIN over the telephone.

Either way, you will need to provide identifying information. When your PIN is changed, you will continue using your current EBT card; a new card will not be provided unless you request a new card.

How do I get Amazon Prime EBT Discount for $5.99?

If you have a Florida EBT Card, you can now sign up for Amazon Prime EBT Discount and get all the great benefits that come with Prime membership, at a fraction of the cost.

The regular Amazon Prime membership is $12.99 a month. However, if you have an EBT Card, you can get Prime Membership for $5.99. That’s over 50% off the regular price.

Given that Amazon is part of the USDA pilot of vendors approved to accept food stamps online for delivery, prime membership is going to be a great thing to have.

To get Amazon Prime Discount at $5.99, click the link above or the image below.

Is there Free Admissions with Florida EBT?

If you currently have a Florida EBT, you are eligible for free or discounted admission to over 600 museums nationwide.

This program is sponsored by Museums for All, and includes access to all types of museums — including art, history, natural history/anthropology, and general museums, children’s museums, science centers, planetariums, nature centers, historic houses/sites, zoos, aquariums, botanical gardens, and arboretums.

See the list of places in Florida that offer Free or Discounted Admission for EBT Cardholders.

What Grocery Stores Accept Florida EBT for Delivery?

As of April 2020, you can use your Florida EBT card to make purchases online.

You can purchase groceries online for home delivery using your Florida EBT card at Walmart and Amazon as the tweet below shows.

Florida participants in the Supplemental Nutrition Assistance Program (SNAP or food stamps) can use their EBT cards to buy groceries online beginning Thursday. https://t.co/yZrfHorYaz
— Miami Herald (@MiamiHerald) April 14, 2020

Furthermore, groceries can also be purchased online for pick up at participating BJs Wholesale Club.

Also, you can use your EBT card at Aldi stores through the grocery shopping App – Instacart. For further instructions, click here.

Does Instacart Accept Florida EBT?

Yes, Instacart accepts EBT for same-day delivery and pickup at participating retailers.

Aldi shoppers can place online orders via Instacart and enter EBT-card information at checkout for items covered under the list of eligible food stamps items.

Furthermore, a credit or debit card must be used for non-eligible costs, including delivery and service fees, taxes, tips, and bottle deposit fees in some states.

What Restaurants accept EBT in Florida?

Since 1977, the Restaurant Meals Program has been an important part of the food stamps program.

It enables qualified elderly, disabled, and homeless SNAP recipients to buy food at authorized restaurants.

Any state or county can enroll in the Restaurant Meals Program.

The purpose of the program is to help expand food access to those who do not have a place to store and cook food, who may not be able to prepare food, or who don’t have access to a grocery store.

Unfortunately, the state of Florida does not participate in the Restaurant Meals Program.

Therefore, you will not be able to use your Florida EBT card to purchase food at restaurants, even if you meet the eligibility requirements for the program.

We will provide an update here as soon as the state of Florida decides to offer the program.

What is Florida Pandemic EBT (P-EBT)?

P-EBT provides food assistance to Floridians with children who are eligible for free or reduced-price school meals but whose school is closed due to the COVID-19 pandemic.

To be eligible for the free and reduced-price school meals program, one of the following situations must apply to a household:

The household is receiving SNAP (food assistance), TANF (cash assistance), or Medicaid, and a child is enrolled in a school participating in the National School Lunch Program;
The child attends a Community Eligibility Provision school or is enrolled in Provision 2 school; and
The parent applied and was approved with the school district for the child to receive free and reduced-price school meals.

How much will my Child get in Florida P-EBT benefits?

Your child will receive a one-time benefit of $5.70 per day for 55 days or about $313.50 per child.

You will be eligible for this amount as long as your child was getting free or reduced-price meals before school closures on March 16, 2020.

Additionally, a pro-rated amount will be issued if the child became eligible for free or reduced-price meals after March 16.

How often will I receive Florida P-EBT?

Florida P-EBT benefits were issued in a single payment in June or July for students who were eligible to receive free and reduced-price school meals during the time period of March 16 – May 29, 2020.

We recently moved. Where do we update our address to receive P-EBT?

To update the mailing address on file to receive your P-EBT benefit for your child, please call 1- 888-356-3281.

How do I know I received the right amount?

Please refer to the chart below for benefits amounts for each eligible child:

Free and Reduced-Price School Meal Program Eligibility Date	P-EBT Benefit Amount
Prior to April 1st	$313.50
April 1 – April 30	$245.10
May 1 – May 29	$119.70

Please call 1-833-311-0321 if you have questions about your benefit amount.

How do I request a replacement Florida P-EBT card?

First, if you have received a P-EBT card and need to replace it, you should call 1-888-356- 3281.

Next, press “Option 2” to report your P-EBT card as lost, stolen, damaged.

Furthermore, if you did not receive your P-EBT card in the first place, call the number above and press “Option 2”.

However, if you have already scanned the QR code on the card carrier and downloaded the EBT APP, your P-EBT card can be reported as lost, stolen, or damaged through the app.

Florida Card Replacement Summary

Here’s the bottom line:

If you have a Florida SNAP or Cash EBT card and need a replacement, here’s what you need to do:

First, call the Florida EBT Card customer service right away at 1-888-356-3281.

Then, wait through the card number prompts without entering your EBT card number and you will hear a prompt to report your card as missing, lost, or stolen.

Next, you will be connected to a customer service agent that will help you request a replacement card.

Please wait 4-9 business days for your replacement EBT card to arrive.

However, if your replacement card does not arrive within 4-9 days, call customer service again for a status update.

Finally, check out the Florida EBT Card FAQs we have provided above.

These are the most frequently asked questions from our viewers and include updates on P-EBT.

Also, we have added how you can sign up for the Amazon prime EBT Discount for $5.99.

Questions?

In conclusion, we hope this article on Florida EBT Card Replacement was helpful.

If so, we encourage you to share this article with anyone who may also find it helpful by using the “Share this” button below.

Also, if you have additional questions about the Florida EBT for food stamps, please leave those in the comments section below. We are here to help you!

Lastly, be sure to check out our other articles about EBT, including:
Free Admission with Florida EBT
Flordia EBT Card Questions and Answers
Florida EBT Card Login
Get Florida EBT Card Deposit Schedule