In this post, we will provide the Florida EBT Phone Number to call for help with your SNAP or Temporary/Cash Assistance (TANF) EBT card. However, before you call the Florida EBT Helpline, scroll below to see if the question you are calling about is already answered here.
This post will cover:
- What is Florida EBT?
- Florida EBT Phone Number
- Before you call the Florida EBT Phone Number (Florida EBT Card FAQs)
What is Florida EBT?
The Florida EBT Card is used for the delivery of benefits such as Florida Food Assistance (SNAP benefits) and Cash Assistance benefits.
Once you are approved for food stamps or family assistance, you will receive your benefits each month on a Florida EBT Card.
Florida EBT Phone Number
If you have an issue with your Florida EBT card, see the contact number below:
The number to call is 1-888-356-3281.
Representatives are available between 8:00 am – 7:00 pm., Monday through Friday.
However, hold times have been reported to be very long, as many people are calling the Florida DCF to inquire about EBT benefits, especially during the pandemic.
To save you time and frustration, we have provided answers below to the most common reasons people call the Florida EBT Phone Number.
Scroll down to see if your question is answered below.
Before you call the Florida EBT Phone Number
As we mentioned above, the Florida EBT Phone lines are flooded with phone calls from people trying to get details about P-EBT benefits for their kids.
Therefore, hold times are long when you call the phone number.
We have answered the top questions people call the Florida EBT Phone Number for.
Scroll down below to see if your question has been answered below.
How do I check my Florida EBT Card Balance?
There are four ways you can check the balance of your Florida EBT card.
You can log in online and check the balance on your card.
If you are a new user of the Florida EBT Card site, you must create a User ID and select a password.
If you are an existing user, visit the Florida ebtEDGE website and type your User ID and Password into the box provided to login into your account.
Once logged in, you can check your card balance, transaction history and set up alerts.
Also, you call the Florida EBT Customer Service number (1-888-356-3281) on the back of your card.
Additionally, you can check your EBT card balance at an ATM or Point of Sale (POS) machine.
Lastly, you can also check your Florida EBT Card balance by viewing your last transaction receipt.
How do I get a replacement Florida EBT Card?
Here’s how to replace a lost or stolen Florida EBT Card:
First, If you suspect or know:
- That your Florida EBT card or card number has been lost or stolen;
- That someone not authorized by you has gained access to your EBT card or card number and PIN;
- or, That someone has gained information about your identity that may result in your benefits being stolen.
If any of the above is true, follow these two (2) steps:
Step 1
First, you must immediately contact EBT Customer Service (1-888-356-3281) to report your EBT card lost or stolen.
Only by first contacting EBT Customer Service to deactivate your EBT card can you protect yourself against potential benefit theft.
When you call, the EBT Customer Service will deactivate your card so that no one else can use it.
You can also request a new replacement card to be mailed to you at this time.
Step 2
If you did not request a replacement card when you called EBT Customer Service to report your card lost, stolen, or damaged,
contact your Florida EBT caseworker and request one.
Also, It is recommended that you select a new PIN for your new card at your local Department of Human Resources (DHR) office.
What Grocery Stores Accept Florida EBT Online for Delivery?
Both Walmart and Amazon, accept online purchasing with Florida EBT statewide.
Additionally, the following grocery stores accept Florida EBT through the Instacart mobile app:
Aldi and Publix are now accepting EBT for pickup and delivery via Instacart.
Furthermore, BJs Wholesale Club accepts online purchasing with Florida EBT statewide.
When will I receive my Florida EBT benefits?
In Florida, Food Stamp Benefits are deposited into EBT Card accounts from the 1st to the 28th of every month.
When your payment is deposited depends on the 9th and 8th digits of your case number (READ BACKWARDS), dropping the 10th digit.
Here is the schedule:
| If the 9th and 8th digit of your Case number is | Benefits are deposited on the |
| 00-03 | 1st of the month |
| 04-06 | 2nd of the month |
| 07-10 | 3rd of the month |
| 11-13 | 4th of the month |
| 14-17 | 5th of the month |
| 18-20 | 6th of the month |
| 21-24 | 7th of the month |
| 25-27 | 8th of the month |
| 28-31 | 9th of the month |
| 32-34 | 10th of the month |
| 35-38 | 11th of the month |
| 39-41 | 12th of the month |
| 42-45 | 13th of the month |
| 46-48 | 14th of the month |
| 49-53 | 15th of the month |
| 54-57 | 16th of the month |
| 58-60 | 17th of the month |
| 61-64 | 18th of the month |
| 65-67 | 19th of the month |
| 68-71 | 20th of the month |
| 72-74 | 21st of the month |
| 75-78 | 22nd of the month |
| 79-81 | 23rd of the month |
| 82-85 | 24th of the month |
| 86-88 | 25th of the month |
| 89-92 | 26th of the month |
| 93-95 | 27th of the month |
| 96-99 | 28th of the month |
*Cash benefits are made available on the 1st through the 3rd day of every month.
How do I get an EBT card in Florida?
There are 3 ways you can apply for SNAP EBT in Florida.
Option 1 – Apply online
You can apply online through the Florida ACCESS account (as shown in the image below). If you have an account, you can log in or create your MyACCESS Account. Click here to be taken to the website.
Option 2 – Apply at DCF Office Near You
You can apply in person at the Florida Department of Children and Families (DCF) office near you. Click here to locate a DCF office.
Option 3 – Download Florida Food Stamps Application
You can download an application, complete it and mail it to your county DCF office or submit it in person.
I am a Student. Can I get Florida EBT Benefits?
Most students, ages 18 through 49 enrolled in college or other institutions of higher education at least half time, are not eligible for Florida food stamps.
However, students may be able to get food assistance benefits if they are:
- Physically or mentally unfit;
- Receiving Temporary Cash Assistance benefits;
- Participating in a state or federally financed work-study program;
- Enrolled in college as a result of participation in a Job Opportunities and Basic Skills program under Title IV of the Social Security Act;
- Working a minimum of 80 hours per month;
- Participating in an on-the-job training program;
- Taking care of a dependent household member under the age of six;
- Single parent enrolled full time in college and taking care of a dependent household member under the age of 12; or
- Participating or enrolled in specific programs that will assist in obtaining the skills needed for the current job market
- Taking care of a dependent household member over the age of five but under 12 and do not have adequate child care to enable them to attend school or work a minimum of 80 hours per month, or to take part in a state or federally financed work-study program;
Florida EBT Phone Number Summary
We hope this post on Florida EBT Card Login and Balance was helpful to you.
If you have any additional questions about your Florida EBT, P-EBT, or Florida Food Stamps, please leave those in the comments section below.
Also, be sure to check out our other articles about Florida EBT, including:
Wisconsin P-EBT Benefits
Alabama EBT Card FAQs
Alabama EBT Deposit Schedule
How to Request a Replacement Alabama EBT Card
Illinois EBT Phone Number
Massachusetts P-EBT Benefits Program
