In this post, we will provide the Georgia EBT Phone Number to call for help with your SNAP or Temporary/Cash Assistance (TANF) EBT card. However, before you call the Georgia EBT Helpline, scroll below to see if the question you are calling about is already answered here.
This post will cover:
- What is Georgia EBT?
- Georgia EBT Phone Number
- Before you call the Georgia EBT Phone Number (Georgia EBT Card FAQs)
What is Georgia EBT?
The Georgia EBT Card is used for the delivery of benefits such as Georgia Food Assistance (SNAP benefits) and Cash Assistance benefits.
Once you are approved for food stamps or family assistance, you will receive your benefits each month on a Georgia EBT Card.
Georgia EBT Phone Number
If you have an issue with your Georgia EBT card, see the contact number below:
The number to call is 1-888-421-3281.
Representatives are available between 8:00 am – 7:00 pm., Monday through Friday.
However, hold times have been reported to be very long, as many people are calling the Georgia DHS to inquire about EBT benefits, especially during the pandemic.
To save you time and frustration, we have provided answers below to the most common reasons people call the Georgia EBT Phone Number.
Scroll down to see if your question is answered below.
Before you call the Georgia EBT Phone Number
As we mentioned above, the Georgia EBT Phone lines are flooded with phone calls from people trying to get details about P-EBT benefits for their kids.
Therefore, hold times are long when you call the phone number.
We have answered the top questions people call the Georgia EBT Phone Number for.
Scroll down below to see if your question has been answered below.
How do I check my Georgia EBT Card Balance?
There are four ways you can check the balance of your Georgia EBT card.
You can log in online and check the balance on your card.
If you are a new user of the Georgia EBT Card site, you must create a User ID and select a password.
If you are an existing user, visit the Georgia ConnectEBT website and type your User ID and Password into the box provided to log in to your account.
Once logged in, you can check your card balance, transaction history and set up alerts.
Also, you call the Georgia EBT Customer Service number (1-888-421-3281) on the back of your card.
Additionally, you can check your EBT card balance at an ATM or Point of Sale (POS) machine.
Lastly, you can also check your Georgia EBT Card balance by viewing your last transaction receipt as shown below.
How do I get a replacement Georgia EBT Card?
Here’s how to replace a lost or stolen Georgia EBT Card:
First, If you suspect or know:
- That your Georgia EBT card or card number has been lost or stolen;
- That someone not authorized by you has gained access to your EBT card or card number and PIN;
- or, That someone has gained information about your identity that may result in your benefits being stolen.
If any of the above is true, follow these two (2) steps:
Step 1
First, you must immediately contact EBT Customer Service (1-888-421-3281) to report your EBT card lost or stolen.
Only by first contacting EBT Customer Service to deactivate your EBT card can you protect yourself against potential benefit theft.
When you call, the EBT Customer Service will deactivate your card so that no one else can use it.
You can also request a new replacement card to be mailed to you at this time.
Step 2
If you did not request a replacement card when you called EBT Customer Service to report your card lost, stolen, or damaged,
contact your Georgia EBT caseworker and request one.
Also, It is recommended that you select a new PIN for your new card at your local Department of Human Services (DHS) office.
What Grocery Stores Accept Georgia EBT Online for Delivery?
Both Walmart and Amazon, accept online purchasing with Georgia EBT statewide.
Additionally, the following grocery stores accept Georgia EBT through the Instacart mobile app:
Aldi and Publix are now accepting EBT for pickup and delivery via Instacart.
Furthermore, Food Lion accepts online purchasing with Georgia EBT statewide.
Lastly, Piggly Wiggly (HAC) accepts EBT online in Georgia.
When will I receive my Georgia EBT benefits?
In Georgia, Food Stamp Benefits are deposited into EBT Card accounts from the 5th to the 23rd of every month. When your payment is deposited depends on the last two digits of your ID number. Here is the schedule:
| If your ID Number ends in | Benefits are deposited on the |
| 00-09 | 5th of the month |
| 10-19 | 7th of the month |
| 20-29 | 9th of the month |
| 30-39 | 11th of the month |
| 40-49 | 13th of the month |
| 50-59 | 15th of the month |
| 60-69 | 17th of the month |
| 70-79 | 19th of the month |
| 80-89 | 21st of the month |
| 90-99 | 23rd of the month |
Be sure to keep your Georgia EBT card even if you are no longer receiving benefits. It may be used in the future.
Additionally, Benefits not used (purchases or returns) within 365 days will be removed from your account and cannot be replaced.
How do I get an EBT card in Georgia?
There are three ways to apply for SNAP EBT in Georgia:
Option 1
Option 2
You can also apply in person at your local Georgia Division of Family and Children Services (DFCS) office. For the closest DFCS office near you, click here.
Option 3
You can also call the Georgia DFCS Information Line (1-877-423-4746) and have an application mailed to you, which you can complete and return it to your local DFCS County office.
For more information on Georgia food stamps, eligibility, and income limits, click here.
The video below, from Georgia DHS, does an excellent job of explaining how to use the Georgia Gateway system to apply for benefits and manage your Georgia Assistance Benefits.
Do I need to activate my Georgia EBT card before I use it?
Whether you need to activate your Georgia EBT card or not depends on the type of card you received:
If this is your first EBT card, then Yes, it has to be activated.
To activate your card, call 1-888-421-3281 and follow the directions to activate your card, and select your PIN.
However, if you received a replacement card, then it does not have to be activated.
Replacement Georgia EBT cards are already active.
Also, your current PIN will carry over to your new replacement card.
Georgia EBT Phone Number Summary
We hope this post on Georgia EBT Card Login and Balance was helpful to you.
If you have any additional questions about your Georgia EBT, P-EBT, or Georgia Food Stamps, please leave those in the comments section below.
Also, be sure to check out our other articles about Georgia EBT, including:
Free Admission with Alabama EBT
Alabama EBT Card FAQs
Alabama EBT Deposit Schedule
How to Request a Replacement Alabama EBT Card
Illinois EBT Phone Number
Massachusetts P-EBT Benefits Program