Alabama EBT Phone Number

In this post, we will provide the Alabama EBT Phone Number to call for help with your SNAP or Temporary/Cash Assistance (TANF) EBT card. However, before you call the Alabama EBT Helpline, scroll below to see if the question you are calling about is already answered here.

This post will cover:

• What is Alabama EBT?
• Alabama EBT Phone Number
• Before you call the Alabama EBT Phone Number (Alabama EBT Card FAQs)

What is Alabama EBT?

The Alabama EBT Card is used for the delivery of benefits such as Alabama Food Assistance (SNAP benefits) and Family Assistance (FA) benefits.

Once you are approved for food stamps or family assistance, you will receive your benefits each month on an Alabama EBT Card.

Alabama EBT Phone Number

If you have an issue with your Alabama EBT card, see the contact number below:

The number to call is 1-800-997-8888. 

Representatives are available between 8:00 am – 7:00 pm., Monday through Friday.

However, hold times have been reported to be very long, as many people are calling the Alabama DHR to inquire about EBT benefits, especially during the pandemic.

To save you time and frustration, we have provided answers below to the most common reasons people call the Alabama EBT Phone Number.

Scroll down to see if your question is answered below.

Before you call the Alabama EBT Phone Number

As we mentioned above, the Alabama EBT Phone lines are flooded with phone calls from people trying to get details about P-EBT benefits for their kids.

Therefore, hold times are long when you call the phone number.

We have answered the top questions people call the Alabama EBT Phone Number for.

Scroll down below to see if your question has been answered below.

How do I check my Alabama EBT Card Balance?

There are four ways you can check the balance of your Alabama EBT card.

You can log in online and check the balance on your card.

If you are a new user of the Alabama EBT Card site, you must create a User ID and select a password.

If you are an existing user, visit the Alabama ConnectEBT website and type your User ID and Password into the box provided to login to your account.

Once logged in, you can check your card balance, transaction history and set up alerts.

Also, you call the Alabama EBT Customer Service number (1-800-997-8888) on the back of your card.

Additionally, you can check your EBT card balance at an ATM or Point of Sale (POS) machine.

Lastly, you can also check your Alabama EBT Card balance by viewing your last transaction receipt.

How do I get a replacement Alabama EBT Card?

Here’s how to replace a lost or stolen Alabama EBT Card:

First, If you suspect or know:

• That your Alabama EBT card or card number has been lost or stolen;
• That someone not authorized by you has gained access to your EBT card or card number and PIN;
• or, That someone has gained information about your identity that may result in your benefits being stolen.

If any of the above is true, follow these two (2) steps:

Step 1

First, you must immediately contact EBT Customer Service (1-800-997-8888) to report your EBT card lost or stolen.

Only by first contacting EBT Customer Service to deactivate your EBT card can you protect yourself against potential benefit theft.

When you call, the EBT Customer Service will deactivate your card so that no one else can use it.

You can also request a new replacement card to be mailed to you at this time.

Step 2

If you did not request a replacement card when you called EBT Customer Service to report your card lost, stolen, or damaged,
contact your Alabama EBT caseworker and request one.

Also, It is recommended that you select a new PIN for your new card at your local Department of Human Resources (DHR) office.

What Grocery Stores Accept Alabama EBT Online for Delivery?

Both Walmart and Amazon, accept online purchasing with Alabama EBT statewide.

Additionally, the following grocery stores accept Alabama EBT through the Instacart mobile app:

Aldi and Publix are now accepting EBT for pickup and delivery via Instacart.

Furthermore, Wright’s Market accepts online purchasing with Alabama EBT statewide.

Lastly, Piggly Wiggly accepts EBT online in Deatsville, AL.

When will I receive my Alabama EBT benefits?

Food Stamps Benefits in Alabama are deposited on EBT Cards from the 4th of the month to the 23rd of every month.

When your payment is made depends on the last two digits of your case number. Here is the schedule of payment based on the last two digits of your case number:

How do I get an EBT card in Alabama?

Here’s how to apply for an EBT card in the state of Alabama:

First, you can apply online on the MyDHR web portal. Click here to be taken there.

Also, you can call the Alabama SNAP Information line at:

Food Assistance Program: (334) 242-1700

Outside Montgomery Area: (866) 465-2285

Additionally, you can pick up an application at an Alabama SNAP Office.

You can also print out an application and drop it off at a SNAP Office. Click here to download an application.

Alabama EBT Phone Number Summary

We hope this post on Alabama EBT Card Login and Balance was helpful to you.

If you have any additional questions about your Alabama EBT, P-EBT, or Alabama Food Stamps, please leave those in the comments section below.

Also, be sure to check out our other articles about Alabama EBT, including:
Free Admission with Alabama EBT
Alabama EBT Card FAQs
Alabama EBT Deposit Schedule
How to Request a Replacement Alabama EBT Card